He then tells his manager, Phillip Rodriguez, who comes over and tries to give me a story about how he has to handle the situation like that because they need to see if they can earn a little bit of money since they are not doing the dealership market adjustment. I then asked him for his managers name for the complaint I was going to make with GM. He tells me that managment won’t budge and that they were pretty set on that. I go back inside, ask Jarren to reconsider. At this point my wife steps outside, upset and frustrated, and we talk about the situation. He further explains that it was out of his hands. Frustrated, I asked him why if I agreed to numbers, signed that document, and had a clear method of payment. He comes back and tells me that his manager told him that if I am not even willing to allow them to run my credit and attempt to compete with my pre approval loan, that they were going to decline the transaction, essentially not sell me the vehicle. Jarren again tells me that he was just going to tell his manager. I, again, respectfully decline and tell him that I would stick with navy fed. After a few minutes, he comes Bach and asks me to reconsider and that to at least let them run my credit and see if they could offer me a competitive rate. He then tells me that he had to inform his manager, Phillip Rodriguez, that I had agreed to the out the door price and that I would not need their financing. I respectfully declined and said that I would be going with navy fed and that I was ready to sign and finish to head back home. He then asks me that if they can try to see if they can earn my business and maybe match or beat my rate of 2.7%. I tell him that I had a pre approval with my bank, Navy federal credit union, and that I had already taken care of the financing part. I agree to the price and tell him that we are good to go. He tells me that the price is final, no discounts other than the 500 dollars military incentive that he would add for me and should put me right around 67,100. We go back inside and he shows me numbers. We go see the vehicle and after seeing it, I immediately made the decision of taking it. I signed it knowing that with what he had told me, the price was not going to exceed 68k. I get there and before seeing the vehicle, he made me sign a paper that said if the vehicle had at least top 3 things that I wanted, and if the numbers were where reasonable, that I would buy it.
He told me that he couldn’t reserve the vehicle, so I was taking a gamble already. I agreed and made the 2 and a half hour drive to the dealership. Before leaving Laredo, I asked him if they had any market adjustments on the vehicle and he told me that it would only be MSRP+TTL+997 Dllr dealer package that included tint, protection film, and wheel locks. I was handling everything with salesman Jarren Harbour. Freedom Chevrolet had the exact vehicle I was looking for. Im not local drove from Laredo, TX to San Antonio. WORST EXPERIENCE EVER! I would rate this place far below a 1 star.
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